Month: October 2023
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How our Lean process improvement created real ROI and drove huge value to customers
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Don’t be intimidated about using a Lean framework to find and fix process pinchpoints- the business ROI and customer value will be more than worth the effort.
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The future of customer support and service as a value driven function
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I’ve been telling several friends and colleagues lately how I really feel like right now feels like one of the most exciting times to be in customer support, with so many foundational and technical changes afoot opening up new and limitless opportunities to evolve the space. […]