Category: Team Leadership
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Igniting Cross-Team Collaboration
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Collaboration is important, but building strong cross-functional relationships isn’t just about communication—it’s about creating real impact. When stakeholders from different functions come together with a shared purpose, that’s where magic can happen. At one point, we were struggling with conflicting priorities across Support, […]
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Problem-solving isn’t always about finding a magic silver bullet
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I mean, we want it to be (just once!) – but often the best solutions come from trying, refining, tweaking, and iterating to find the right mix of many additive pieces that together move the needle. Nine months ago, the KPI’s our […]
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Employee Career and Skills Development = People and Business ROI
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The ways in which a support team enables career development creates high employee engagement and key customer experience assets
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Engaged, empowered teams are the magic ingredient for high velocity support with operational muscle
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Organizational leadership that creates enduring team engagement is vital to connect customer support strategy and operational strengths into a powerful synergy around product differentiation, customer retention and brand value.